THE BENEEZ

1. 20% OFF

Enjoy 20% off your subscription purchases.

2. FREE STANDARD SHIPPING 

Enjoy free standard shipping with your subscriptions.

3. FLEXIBILITY.

You are in the driver's seat with the freedom knowing your go-to-glam is within grasp.  You can set it and forget it, skip a month when you need to or change your subscription should you change your mind. It's really up to you.

 

Frequently Asked Questions

 

(VALID ONLY FOR DOMESTIC ORDERS) 
How often will my orders be shipped?
Your Braazi Lash monthly auto-replenishment/auto-delivery will be sent out every 30/60 days depending on your selection.

What savings do I get for signing up for auto-replenishment/auto-delivery?
You will receive 20% Off every shipment, plus FREE shipping on every auto-replenishment/auto-delivery.

If I cancel my 
auto-replenishment/auto-delivery does this cancel my order as well?
No. In our efforts to to provide the best customer experience possible all orders are processed and shipped as quickly as possible. While you may have gone into your account to cancel your subscription, your order has most likely already been processed. In order to cancel an order you must contact us at assistance@braazilash.com. 

How do I cancel my monthly 
auto-replenishment/auto-delivery?
At Braazi Lash we want you to be able to get the lashes you want when you want them, and if you change your mind, we’re here to help. Auto-replenishment/auto-delivery can be managed online in your account, or you can contact our customer support team to help you modify your subscription any time.

To modify your 
 auto-replenishment/auto-delivery:
  1. Log into your Braazi Lash account and click "Manage Subscription"

  2. Under the "Subscriptions" tab you can "Swap", "Edit" or "Cancel" your subscription

Please note: Orders are processed immediately. You are eligible to cancel your subscription after your second charge/delivery, however, if a subscription order has already been processed that shipment will be shipped and billed to you accordingly and your subscription will be cancelled for all future shipments.

How do I skip my monthly subscription?
Need to skip a delivery? No problem.  You can easily skip a shipment in your account online, or contact us and we'll help you skip a future shipment.

To skip your subscription:
  1. Log into your Braazi Lash account and click "Manage Subscription"

  2. Under the "Delivery Schedule" tab you can simply select the shipment that you would like to skip.

Please note: Orders are processed immediately. You may cancel your subscription at any time, however if an subscription order has already been processed that shipment will be shipped and billed to you accordingly and your subscription will be cancelled for all future shipments.

When will I be billed?
You’ll be billed when your Braazi Lash subscription shipment ships.

Can I return or exchange my lash subscription once received?
Due to the personal nature of our products we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to assistance@braazilash.com within 30 days of purchase and we will be happy to assist you with a replacement or refund.
How do I swap my lash style?
1.  Log into your Braazi Lash account and click "Manage Subscription" 
2.  Under the "Subscriptions" tab you have either "Swap"

How do I update my payment information for my subscription?
If you need to update your payment information for your subscription you can easily manage this by logging into your your Braazi Lash account, or by contacting us at assistance@braazilash.com Monday – Friday between 9:00am – 5:00pm EST and we’ll be happy to assist you.

To modify your subscription payment information:
  1. Log into your Braazi Lash account and click "Manage Subscription"

  2. Under the "Billing Information" tab you can select "Edit"  under "Card On File" Please note this will update your payment information for future shipments. If you have a pending subscription shipment being held due to a payment error please contact us at assistance@braazilash.com to resolve this issue.